Frequently Asked Questions

Q: When will the order ship?

We typically ship orders within 1-2 business days.

Q: Is shipping free within US?

We offer free shipping for all purchases made on adv-sound.com within US.

Q: Which shipping carrier do you use?

We use USPS First Class for shipments under 1 lbs, and USPS Priority for shipments over 1 lbs.

Q: Is tracking number provided?

All shipments come with tracking number that outlines the shipping status.

Q: What's "Signature Required" option?

"Signature required" option is available for purchase at the check out page, which guarantees delivery in-person to make sure that the delivered package is not lost or stolen.

SHIPPING

US DOMESTIC SHIPPING

When will the order ship?

Is shipping free within US?

Which shipping carrier do you use?

Is tracking number provided?

What's "Signature Required" option?

INTERNATIONAL SHIPPING

RETURNS

CUSTOM-FIT ITEMS PURCHASED THROUGH ADV-SOUND.COM

OTHER ITEMS PURCHASED

WARRANTY

U.S. LIMITED WARRANTY

CUSTOM-FIT ITEMS

ORDER & EAR IMPRESSIONS

REFIT

EARTUNE FIDELITY

M5 CUSTOM MONITORS

M5-TWS CUSTOM EARBUDS

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