The Custom In-Ear Monitor (CIEM) is a set of earphones crafted using custom-moulded shell to fill exact cavity of your ears. The CIEM process begins with getting an impression of your ear canal from your local audiologist, and sending the impression to us. We then carefully craft the monitor shells mirroring the shape of your impression using the medical-grade acrylic. Delicately tuned and matched drivers are then mounted into the shells to create a bespoke earpiece built just for you. The entire process takes about 4-6 weeks after your impression is received.
The Custom-fit Eartips are a set of silicone eartips that are made to work with ADVANCED universal in-ear monitors to provide ultimate noise-isolation and maximum comfort. The process begins similarly with the impression of your ear canal, however, it is built with different material (silicone) and different technique compared to the CIEM. They are made proudly in the USA, with shorter lead-time of 2-3 weeks after your impression is received.
PLACING YOUR ORDER
Once you have decided on the model you want to order, we recommend that you first contact us to inquire about the current delivery lead-time for the item. After that, place your order by purchasing the desired model from our website. Once the purchase is complete, take your ear impression and ship it to our CIEM lab in California, USA.
TAKING YOUR EAR IMPRESSION
We strongly advise you to get your ear impression taken from a professionally certified audiologist. Sub-standard ear impressions may result in improper fitment of the final product. Please take the following precautions:
- Use of biting block is recommended for tighter fitment.
- Make sure that the impressions are extended beyond 2nd bend of ear canal (indicated as yellow).
- Make sure that the extended area (indicated as white arrow) has at least 10mm of space.
- Make sure to fill the area indicated as blue.
SENDING YOUR EAR IMPRESSION
Ship the completed ear impression along with a copy of your order confirmation to the following address. Make sure to keep the package well protected so that the impression will not be damaged during transit.
ADVANCED CIEM LAB
ATTN : ADVSOUND-CIEM
4140 Capitola Road, Suite R
Capitola, CA 95010
+1 516 734 6320
REFIT / WARRANTY / DELIVERY
Depending on the back-orders, the delivery lead time may extend up to 6 weeks (for CIEM) and 3 weeks (for eartips) after receiving your ear impression. We recommend that you inquire the production lead time prior to placing your order. Due to the nature of the CIEM manufacturing process, refunds are not accepted. Our standard manufacture's warranty covers manufacturing defect up to 3-year after purchase. Take note that the shape of your ear canal may change due to growth / aging, and your CIEM may need re-shelling after 2-3 years from the manufacturing date. We will accept refit-claim resulting from poor fitment within the 30 days of delivery. Please make sure to contact us via email@example.com to begin refit process. Our warranty policy does not cover re-shelling after the initial 30 days from the delivery.
WHERE TO GET EAR IMPRESSION