CUSTOM-FIT

Bespoke in-ear monitors & ear tips, plugs
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REFIT / WARRANTY / DELIVERY

Depending on the back-orders, the delivery lead time may extend up to 8 weeks for custom in-ear monitors (CIEM) and 4 weeks for Eartune tips and plugs after receiving your ear impression. We recommend that you inquire the production lead time prior to placing your order.

Due to the nature of the custom-fit manufacturing process, refunds are not accepted.

Our standard manufacture's warranty covers manufacturing defect up to 3-years after purchase. Take note that the shape of your ear canal may change due to growth / aging, and your CIEM may need re-shelling after 2-3 years from the manufacturing date.

We will accept refit-claim resulting from poor fitment within the 30 days of delivery. Please make sure to contact us via support@adv-sound.com to begin refit process.

Our warranty policy does not cover re-shelling after the initial 30 days from the delivery.

 

Step-by-step Order Guide

How to order custom-fit earphones, tips and plugs

STEP 1

Placing your order

Once you have decided on the model you want to order, we recommend that you first contact us to inquire about the current delivery lead-time for the item. After that, place your order by purchasing the desired model from our website.

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Step 2-1

Taking your ear impression

We strongly advise you to get your ear impression taken from a professionally certified audiologist. Please take the following precautions:

Use of biting block is required for tighter fitment. Make sure that the impressions are extended beyond 2nd bend of ear canal (indicated as yellow). Make sure that the extended area (indicated as white arrow) has at least 10mm of space. Make sure to fill the area indicated as blue.

Print this Instruction

STEP 2-2

Taking your ear impression at home (optional)

Alternatively, you can use our SPEK (Self Precision Ear-impression Kit) System to take your ear impression yourself in the comfort of your home.

Buy SPEK System

Step 3

Sending your ear impression

Ship the completed ear impression along with a copy of your order confirmation to the following address. Make sure to keep the package well protected so that the impression will not be damaged during transit.

ADV. CIEM LAB
ATTN : ADVSOUND-CIEM
1535 Seabright Ave. Ste 100
Santa Cruz, CA 95062
+1 516 734 6320

After shipping the ear impression, please e-mail us the tracking number at support@adv-sound.com.